General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following is understood as:

Right of Withdrawal: the period during which the consumer can exercise their right of withdrawal;

Consumer: the natural person who does not act in the course of their professional or commercial activity and enters into a distance contract with the entrepreneur;

Day: calendar day;

Duration Transaction: a distance contract concerning a series of products and/or services whose delivery and/or acceptance obligations are staggered in time;

Sustainable Data Medium: any means that allows the consumer or entrepreneur to store information that is personally directed to them in such a way that future consultation and unchanged reproduction of the stored information is possible.

Right of Withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers in a distance selling context;

Distance Contract: a contract in which, as part of a system organized by the entrepreneur for the distance sale of products and/or services, only one or more techniques for remote communication are used up to and including the conclusion of the contract;

Technique of Remote Communication: a means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same room.

General Conditions: these General Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Company Name: Rimano London

Identity of the Entrepreneur: available upon request

Customer Service Email: support@rimano.uk

Chamber of Commerce Number: available upon request

Company Headquarters: available upon request

Article 3 – Applicability

These general conditions apply to every offer made by the entrepreneur and to every distance contract concluded and orders made between the entrepreneur and the consumer.

Before concluding the distance contract, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before concluding the distance contract that the general conditions can be consulted at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request.

If the distance contract is concluded electronically, deviating from the previous provision, the text of these general conditions can be made available to the consumer electronically in such a way that it can be easily stored on a sustainable data medium. If this is not reasonably possible, it will be indicated before concluding the distance contract where the general conditions can be viewed electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

In the event that, in addition to these general conditions, specific product or service conditions apply, paragraphs two and three shall apply accordingly, and the consumer can always refer to the most favorable provision for them in the case of conflicting general conditions.

Should one or more provisions in these general conditions be entirely or partially invalid or nullified at any time, the contract and these conditions shall otherwise remain in force, and the relevant provision shall be immediately replaced by a provision that closely resembles the original content.

Situations not governed by these general conditions should be assessed "according to the spirit" of these general conditions.

Uncertainties regarding the interpretation or content of one or more provisions of our conditions should be interpreted "according to the spirit" of these general conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make a good assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indications and cannot lead to compensation or cancellation of the contract.

Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains such information that it is clear to the consumer which rights and obligations are attached to the acceptance of the offer. This concerns in particular:

the price, excluding import costs and import VAT. These additional costs are borne by and at the risk of the customer. The postal and/or courier service will apply the special regulation for postal and courier services regarding imports. This regulation applies when the goods are imported into the destination country of the EU, which is the case here. The postal and/or courier service collects the VAT (if applicable, together with the charged import costs) from the recipient of the goods;
the possible shipping costs;
the manner in which the contract is concluded and which actions are required for this;
whether the right of withdrawal applies;
the payment, delivery, and execution method of the contract;
the period for accepting the offer or the period within which the entrepreneur guarantees the price;
the height of the rate for remote communication, if the costs of using the technique for remote communication are calculated on a basis other than the regular basic rate for the means of communication used;
whether the contract will be archived after conclusion, and if so, how it can be viewed by the consumer;
the manner in which the consumer can verify and, if necessary, correct the data they provided in the context of the contract before concluding the contract;
the possible other languages in which, alongside Dutch, the contract can be concluded;
the codes of conduct to which the entrepreneur is subject and how the consumer can view these codes of conduct electronically; and
the minimum duration of the distance contract in the case of a duration transaction.

Optional: available sizes, colors, types of material.

Article 5 – The Contract

The contract is concluded, subject to the provisions in paragraph 4, as soon as the consumer accepts the offer and fulfills the conditions set out therein.

If the consumer has accepted the offer electronically, the entrepreneur will confirm receipt of the acceptance of the offer electronically without delay. Until the receipt of this acceptance has been confirmed by the entrepreneur, the consumer can dissolve the contract.

If the contract is concluded electronically, the entrepreneur will take suitable technical and organizational measures to ensure the electronic data transmission and will provide a secure web environment. If the consumer can pay electronically, the entrepreneur will adhere to the appropriate security measures for this.

The entrepreneur can inform themselves—within legal frameworks—whether the consumer can meet their payment obligations, as well as about all facts and factors that are relevant to a responsible conclusion of the distance contract. If the entrepreneur has good reasons not to conclude the contract based on this investigation, they are entitled to refuse an order or request with justification or to attach special conditions to the execution.

The entrepreneur will provide the consumer with the following information in writing or in a manner that allows the consumer to store it on an accessible sustainable data medium:

the visiting address of the entrepreneur's branch where the consumer can submit complaints;
the conditions under which and the manner in which the consumer can exercise their right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information on guarantees and existing service after the purchase;
the data contained in Article 4, paragraph 3 of these conditions unless the entrepreneur has already provided this data to the consumer before the execution of the contract;
the requirements for the termination of the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

Each contract is concluded under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to withdraw from the contract without stating reasons within 14 days. This withdrawal period begins the day after the consumer or a previously designated representative known to the entrepreneur receives the product.

During the withdrawal period, the consumer will handle the product and packaging carefully. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product with all supplied accessories and—if reasonably possible—in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they are obliged to inform the entrepreneur within 14 days of receiving the product. The consumer must arrange for the return of the product within 14 days of this notification. The consumer can do this by phone, email, or through the contact form on the entrepreneur's website.

The entrepreneur must provide the consumer with the return label.

Article 7 – Costs in the Event of Withdrawal

If the consumer withdraws from the contract, they will bear the costs of returning the goods.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 14 days of the withdrawal. The entrepreneur may withhold the refund until they have received the goods back or the consumer has provided proof that they have returned the goods.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur can exclude the consumer's right of withdrawal to the extent that this is clearly stated in the offer. This only concerns the following products:

Products made according to the specifications of the consumer;
Products that are not suitable for return due to their nature;
Products that may spoil quickly or have a limited shelf life.

Article 9 – The Price

The prices for the offered products and/or services are listed in the offer, including VAT and, where applicable, the aforementioned delivery costs. All price indications are subject to typographical and printing errors.

Prices do not change during the validity period of the offer, unless there are legal changes. However, the entrepreneur may increase prices, but only if this is stated in the offer.

If the price is increased during the term of an offer, the consumer has the right to withdraw from the contract.

Article 10 – Conformity and Guarantee

The entrepreneur guarantees that the products and/or services conform to the contract, the specifications stated in this offer, and the legal provisions. Unless otherwise stated, a warranty of two years applies from the date of delivery. The entrepreneur ensures that the delivered products meet the contractual requirements.

Article 11 – Delivery and Execution

The entrepreneur will deliver the ordered products to the address of the consumer specified when ordering. The delivery times specified by the entrepreneur apply.

If the entrepreneur has not specified a delivery time, delivery will take place within 30 days of ordering. If the entrepreneur does not adhere to this period, the consumer has the right to cancel the contract. In this case, the entrepreneur will refund any payments made as soon as possible, but no later than within 14 days of the contract cancellation.

Article 12 – Duration Transactions

The consumer can terminate a contract of indefinite duration under the stipulated conditions. These conditions are at least:

a notice period of not less than one month;
the possibility to terminate the contract with a simple notification, without the need for a legal reason, and the presence of reasons.

If the duration of a contract exceeds a specific period of more than one year, the consumer is entitled to terminate the contract after the first year with a notice period of no more than one month.

Article 13 – Payment

The consumer has the obligation to pay the agreed price in a timely manner. The entrepreneur is entitled to refuse payment if the consumer does not pay on time.

Payment must be made within 7 days of the order confirmation. If payment is not made on time, the consumer is in default after a reminder. The entrepreneur has the right to dissolve the contract and withhold the goods.

Article 14 – Complaints Procedure

The entrepreneur has a sufficient complaints procedure and will respond to complaints from the consumer within 14 days of receiving the complaint. The consumer must notify the entrepreneur of the complaints within 7 days of their discovery.

Article 15 – Disputes

Dutch law applies exclusively to the contracts concluded under these conditions.

Article 16 – CESOP

When transmitting payments through payment service providers, the privacy policies must be observed, as all companies are required to register in the CESOP system to monitor their activities.