Return policy

o you want to exchange or return a product?

That is possible! Send an email to support@rimano.uk with the reason for the return or exchange. We will be happy to assist you within 24 hours.

Here are some frequently asked questions:

How do I return my order?

Please contact our support team at support@rimano.uk Provide your name, order number (e.g., #0000), and the reason for the return. We will then provide you with the return address and confirm the return process. After that, you can send your order back using a courier of your choice.

What are the costs for returning my order?

Unfortunately, return shipping is at your own expense. The costs depend on the courier. Please check the website of your chosen courier for detailed pricing information.

Within what time frame can I return my order?

You have a 14-day return period. The return period begins on the day you receive your order.

What are the conditions for returning my order?

You can only return your order if:
● The return period has not expired.
● The product is in its original packaging with all labels attached.
● The product has not been used.